Privacy Policy

Effective Date: February 2014

At Matheaze Tutors, we value your trust. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, communicate with us, or use our services. We are committed to keeping your information safe and being transparent with you at every step.

1. What This Policy Covers

This Privacy Policy applies to all information collected through:

  • Our website: www.matheaze.com
  • Communication with us via email, phone, text, or social media
  • Forms you complete to register or request services
  • Payment processing for tutoring services
  • Any mobile or web-based tools used by Matheaze Tutors

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect two main types of information:
(a) Information you provide directly and
(b) Information we collect automatically.

a. Information You Provide Directly

When you interact with Matheaze Tutors, you may provide us with:

  • Your name and contact details (email, phone number, address)
  • Your child’s name, age, grade level, and academic needs
  • Learning goals or areas of concern
  • Scheduling preferences
  • Payment and billing information
  • Any messages, notes, or comments you send through forms or email

We collect this information when you:

  • Fill out a contact or registration form
  • Sign up for a consultation
  • Schedule a session
  • Subscribe to updates
  • Make a payment
  • Reach out to our support team

b. Information We Collect Automatically

When you visit our website, we may collect:

  • IP address and device information
  • Browser type and settings
  • Pages visited, time spent, and links clicked
  • Referring URL (how you found our site)
  • Geographic location (city or region, not your exact address)

This information is collected using cookies and analytics tools and helps us understand how visitors use our site, so we can improve our content and user experience.

3. How We Use Your Information

We use the information we collect to:

  • Provide high-quality tutoring and educational support
  • Match students with suitable tutors
  • Customize lesson plans based on student needs
  • Manage accounts and process payments
  • Communicate with parents and guardians
  • Send service updates, schedule reminders, or important announcements
  • Respond to inquiries or customer support requests
  • Improve our website, services, and communication
  • Promote relevant offerings, discounts, or programs (with your permission)

We always aim to use your information in a way that supports your student’s success and protects your privacy.

4. Legal Basis for Processing Information

We only collect and use personal information when we have a valid legal reason to do so. These reasons include:

  • Consent: You’ve given us permission to collect and use your information.
  • Contractual Obligation: We need your information to provide the services you’ve requested.
  • Legal Requirement: We may be required by law to collect or disclose certain data.
  • Legitimate Interest: We use your data in ways that are necessary for our business operations and don’t override your privacy rights.

5. Sharing Your Information

We do not sell or rent your information to third parties. However, we may share it in limited ways to provide and support our services:

a. With Our Tutors and Team Members

Only those who need the information to support your child’s learning will have access (e.g., tutors reviewing academic needs).

b. With Trusted Service Providers

We work with third-party platforms and vendors to manage scheduling, payments, emails, and analytics. Examples include:

  • Secure payment processors
  • Scheduling platforms
  • Email communication tools
  • Website analytics services (e.g., Google Analytics)

These vendors are required to keep your information safe and confidential.

c. Legal or Safety Requirements

We may disclose your information if required by law, to respond to legal requests, or to protect the safety and rights of our company, customers, or others.

6. How We Protect Your Information

We take your privacy seriously and use various security measures to protect your data, including:

  • Secure Socket Layer (SSL) encryption for data entered on our site
  • Password-protected access to internal systems
  • Limited access for staff and tutors (only those who need it)
  • Regular system updates and data backups
  • Secure payment processing through reputable vendors

While no system can guarantee 100% security, we actively monitor our systems to prevent unauthorized access, breaches, or misuse.

7. Your Privacy Choices and Rights

You have full control over your personal information. You can:

  • Request a copy of the information we have on file
  • Ask us to correct or update your data
  • Request deletion of your information (unless we need to keep it for legal reasons)
  • Unsubscribe from marketing emails at any time
  • Limit the data we collect through browser settings (e.g., cookie controls)

To make any of these requests, please contact us at info@matheaze.com.

8. Children’s Privacy

Matheaze Tutors provides services to students of all ages, including minors. We only collect personal information about children with the consent of a parent or legal guardian. This information is used strictly to provide educational services and is never shared or sold.

We encourage parents to monitor their child’s use of our services and to contact us if they have concerns about the handling of their child’s information.

9. Cookies and Tracking Technologies

We use cookies to:

  • Keep the site running smoothly
  • Remember your preferences
  • Analyze how people use our website

You can choose to accept or reject cookies through your browser settings. Rejecting cookies may limit some features of our website.

10. Links to Other Websites

Our site may contain links to helpful resources, educational tools, or third-party platforms. We are not responsible for the privacy policies or practices of those sites. Please review their privacy statements before sharing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will post a clear notice on our website and update the “Effective Date” at the top of this page.

We recommend reviewing this policy occasionally to stay informed about how we protect your data.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please reach out. We’re here to help!

Matheaze Tutors
info@matheaze.com
346-800-9740
www.matheaze.com